December 19, 2011
The Apple TV a Guaranteed Disappointment
December 13, 2011

December 12, 2011
What's Wrong with American Business
December 1, 2011
TiVo and Me
How not to do Customer Service by TiVo
I have been a TiVo customer since 2005 and am a big fan of the box and how it works. I am not a big fan of their customer service however. In the middle of October I decided to cancel the service on my Series 3 TiVo, I wasn’t using the box anymore and was going to get rid of it. So I called TiVo to cancel the service on it. The first thing that is irritating is they ask you why you are cancelling the service, saying your not using it anymore or your getting rid of it is not enough, you have to specifically tell them why you are getting rid of it (as if it is any of their business). Once I answered the question to their satisfaction, they then tried to up sell me to buy a Premier TiVo, despite the fact I had told them I wasn’t interested at this time. Finally they cancelled my service, however as I told my husband you almost have to get nasty to get them to do what you want.
About a week later I was looking at my banking site and noticed that TiVo had withdrawn $79.00 from my account for a termination fee. I wasn’t happy, but I remembered I had changed by contract back in July and it is a yearly contract so I accepted it. On Tuesday I got a letter in the mail from TiVo saying I was late with my payment and if they didn’t receive it with 2 weeks they were going to send me to collections. Mind you this was the same payment they had pulled from my bank account a week and a half before. So I called TiVo back and confirmed the payment was received, when I asked why the letter was sent out, the csr did not have a good answer, but assured me everything was fine on my account. I hung up the phone, thinking I was finished with TiVo. However today I was on my bank account again and I noticed my bank account was $76.00 lower then it should have been. When I looked at the history sure enough TiVo had removed $76.00 for the second time. When I called TiVo back they told me it was already set to be credited back, but it could take up to two days for the process to finish. So I now have to wait two days to get my money back, which by the way I was going to use to pay my cellphone bill, which will now be a day late, along with the fact if I hadn’t looked at my banking Web site and tried to pay the bill it would have overdrawn my account. In case you are still wondering, yes I am pissed off, what makes me even angrier is the TiVo box is a great product, but their customer service makes me want to stop using their product altogether.
November 22, 2011
Google Search on iPad
November 17, 2011
Poach Chicken, Quinoa and Spinach
- 2 boneless, skinless chicken breast
- 1/2 cup plain yogurt
- 1-2 Tb of Thai red curry paste
- 1 whole stick of butter
- Quinoa (cooked according to the package)
- salt, pepper and red pepper to taste
November 11, 2011
Choices
They were not the only ones, reports of incidents go back to 1994. In 1998 an incident was reported to the police but was never prosecuted. Janitors working at Penn State were witness to another incident at the gym of Sandusky possible sexually assaulting a young boy in 2000. Again it was not reported to the police. All along the way men both in power and not made choices to either ignore what they saw or heard altogether or relabeled them as something acceptable such as horsing around. Had one of these men made a different choice at any time, they might have saved another boy from being a victim. How many choices have we avoided making because they make us feel uncomfortable or it seems easier to ignore them. The right choice isn't always the easiest one, but making it is the difference between being able to look one self in the mirror and not.
November 9, 2011
Honey that Isn't Honey
November 8, 2011
The Fighter Dies
And a fighter by his trade
And he carries the reminders
Of ev'ry glove that layed him down
Or cut him till he cried out
In his anger and his shame
"I am leaving, I am leaving"
But the fighter still remains
November 7, 2011
Baking and the Wandering Mind
I have to admit I am a good cook, but I don't have the right mind set for baking. I tend not to measure things, which is ok when you are cooking, not so much when you are baking. With cooking it is ok to change ingredients and to experiment, with baking unless you know what you are doing, experimenting can lead to a disaster. My husband who is an engineer is a good baker. He is very precise with his measurements and he follows recipes exactly, That is how he thinks, he concentrates on one task at a time and the more precise directions you give him the better he likes it. On the other hand I am the type of person who likes to do three things at the same time. I want general directions and then let me take over from there. The more precise the directions the more I feel boxed in and the more I am likely to rebel
October 31, 2011
Bean Soup Today
Bean Soup today.
That's what I want today,