April 12, 2012
The Tree
He could remember there was a chair beneath him where the old man once sat for hours and played his fiddle. The tree really liked the old man, they had grown old together. He was planted when the old man was born. The old man had always treated him well. When he was a young sapling, there was a great freeze. His young branches were covered with ice and he thought for sure he was going to die. Then he saw a light coming from the distance, it was the young boy and his father. They covered him with a blanket and staked him up. When they removed the blanket he stood taller then ever.
There was the frayed end of an old rope hanging from his lower limb. The rope had once held a tire, that the man had hung one summer long ago. The man and his friends would swing from the tire and drop into the river. It was a good summer when the man’s laughter filled the air.
That winter the man only came one time. He was dressed all in brown, his hair was very short and the laughter was gone. He had a young girl, Mary with him and they kissed beneath his branches. Two summers passed before the man returned. When he returned he appeared a lot older and much sadder. The tree didn’t understand why the man had been gone so long, so he asked the river and the wind. The river told him that he heard from the ocean that some of his brother rivers ran red. The wind told him that at times the ground got so loud it made him groan. This made him quite sad.
That spring he was filled with pride when the man and Mary were joined together underneath his branches. He made sure they were well shaded and he asked the bird who had a nest in his branch to sing a song. The tree thought the bird had sung the most beautiful song he had ever heard. In a short time, there were little ones crawling underneath him. Soon they were climbing and swinging from his branches as the man once had. The man was busy so didn’t visit too often, although the tree missed him, somehow he understood. The seasons past from winter to summer then back again many times. The man’s hair turned from black to grey and then to white like snow. The tree noticed that when the man hair turned like snow, the visits got more frequent. The man would sit in a chair underneath his branches. He and his friends would talk for hours arguing and laughing. Sometimes he and Mary would sit together and the old man would plan his fiddle low and slow.
One day Mary stopped coming. The old man came a few more times and then he stopped too. Then one day the tree saw the man’s oldest some coming toward him. Behind him were two boxes being carried by the old man’s grandchildren. The tree was surprised by how gray the son’s hair had gotten. Everyone was dressed in black and there were two holes dug and the boxes were placed in them. Tears were flowing from the eyes of those who gathered beneath him. The boxes were covered with dirt and a prayer was said. The birds sang the saddest song the tree could remember and it filled him with sorrow. His limbs swayed to the song. Then he understood the old man would not be visiting him anymore. He and Mary would become a part of him, forever. This made the strangely sad and happy at the same time. He lived 2 scores on and many people would live in the house and would sit under his branches, but he remembered the man best of all.
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TiVo and Me
How not to do Customer Service by TiVo
I have been a TiVo customer since 2005 and am a big fan of the box and how it works. I am not a big fan of their customer service however. In the middle of October I decided to cancel the service on my Series 3 TiVo, I wasn’t using the box anymore and was going to get rid of it. So I called TiVo to cancel the service on it. The first thing that is irritating is they ask you why you are cancelling the service, saying your not using it anymore or your getting rid of it is not enough, you have to specifically tell them why you are getting rid of it (as if it is any of their business). Once I answered the question to their satisfaction, they then tried to up sell me to buy a Premier TiVo, despite the fact I had told them I wasn’t interested at this time. Finally they cancelled my service, however as I told my husband you almost have to get nasty to get them to do what you want.
About a week later I was looking at my banking site and noticed that TiVo had withdrawn $79.00 from my account for a termination fee. I wasn’t happy, but I remembered I had changed by contract back in July and it is a yearly contract so I accepted it. On Tuesday I got a letter in the mail from TiVo saying I was late with my payment and if they didn’t receive it with 2 weeks they were going to send me to collections. Mind you this was the same payment they had pulled from my bank account a week and a half before. So I called TiVo back and confirmed the payment was received, when I asked why the letter was sent out, the csr did not have a good answer, but assured me everything was fine on my account. I hung up the phone, thinking I was finished with TiVo. However today I was on my bank account again and I noticed my bank account was $76.00 lower then it should have been. When I looked at the history sure enough TiVo had removed $76.00 for the second time. When I called TiVo back they told me it was already set to be credited back, but it could take up to two days for the process to finish. So I now have to wait two days to get my money back, which by the way I was going to use to pay my cellphone bill, which will now be a day late, along with the fact if I hadn’t looked at my banking Web site and tried to pay the bill it would have overdrawn my account. In case you are still wondering, yes I am pissed off, what makes me even angrier is the TiVo box is a great product, but their customer service makes me want to stop using their product altogether.